Terms of service


Welcome to Lustrea.
These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from our website, you agree to comply with these Terms.

Please read them carefully before using our website.

1. General

  • This website is owned and operated by Lustrea.

  • Throughout the site, the terms “we”, “us”, and “our” refer to Lustrea.

  • By using our website or placing an order, you agree to be bound by these Terms, our Privacy Policy, and other policies published on the website.

If you do not agree, please do not use our services.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old

  • You are legally capable of entering into a binding contract

  • You are using the website for lawful purposes only

3. Products & Services

  • Lustrea sells skincare products exclusively within India.

  • All products are subject to availability.

  • We reserve the right to limit quantities or discontinue any product at any time.

  • Product images are for representation purposes only. Actual packaging may vary slightly.

4. Pricing & Payments

  • All prices are listed in INR (₹)

  • Prices include applicable taxes unless stated otherwise

  • We reserve the right to change pricing without prior notice

  • Payments must be completed through our approved payment methods

Orders will be processed only after successful payment confirmation.

5. Order Acceptance & Cancellation

  • We reserve the right to accept or reject any order at our discretion

  • Orders may be canceled due to stock issues, pricing errors, or suspected fraud

  • Customers may request cancellation before dispatch only

Once shipped, orders cannot be canceled.

6. Shipping & Delivery

  • We currently deliver only within India

  • Delivery timelines are estimates and may vary due to external factors

  • Lustrea is not responsible for delays caused by courier partners or unforeseen circumstances

Risk of loss transfers to the customer upon delivery.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Key points include:

  • Returns accepted only for damaged, broken, or leaked products

  • Mandatory unboxing video required

  • Claims must be made within 10 days of delivery

  • Opened or used products are not eligible

Please review the full policy on our website before requesting a return.

8. Product Usage & Disclaimer

  • Lustrea products are for external use only

  • Perform a patch test before use

  • Results may vary based on skin type

  • We are not responsible for allergic reactions or misuse of products

Consult a dermatologist if you have sensitive or medical skin conditions.

9. Intellectual Property

All content on this website, including:

  • Logos

  • Brand name

  • Images

  • Text

  • Graphics

  • Product designs

is the property of Lustrea and protected by intellectual property laws.

You may not copy, reproduce, or use any content without written permission.

10. User Conduct

You agree not to:

  • Use the website for unlawful activities

  • Attempt to hack, damage, or disrupt the website

  • Submit false or misleading information

  • Misuse promotions or offers

Violation may result in account termination or legal action.

11. Third-Party Services

We may use third-party services (payment gateways, delivery partners, analytics tools).
We are not responsible for their independent policies or practices.

12. Limitation of Liability

To the maximum extent permitted by law:

Lustrea shall not be liable for:

  • Indirect or incidental damages

  • Loss of profits or data

  • Delays or service interruptions

Our total liability shall not exceed the value of the purchased product.

13. Indemnification

You agree to indemnify and hold Lustrea harmless from any claims, damages, or expenses arising from misuse of our website or violation of these Terms.

14. Changes to Terms

We may update these Terms at any time.
Changes will be posted on this page with the revised date. Continued use of the website means you accept the updated Terms.

15. Governing Law

These Terms shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of the courts in India.

16. Contact Us

For questions regarding these Terms:

Lustrea Customer Support
Email: info@lustrea.in
Phone: +91 96646 07766
Service Area: India only

Thank you for choosing Lustrea — Clarity begins here.