Privacy policy

 

At Lustrea, your privacy matters to us. We are committed to protecting your personal information and ensuring a safe and secure shopping experience on our website.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit or purchase from Lustrea.

By using our website, you agree to the practices described below.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Full name

  • Phone number

  • Email address

  • Shipping & billing address

  • Payment details

  • Order history

Non-Personal Information

  • Device type

  • Browser type

  • IP address

  • Pages visited

  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Send order updates and confirmations

  • Improve our website and services

  • Prevent fraud and misuse

  • Send offers, promotions, or updates (only with your consent)

3. Payment Security

All payments are processed through secure third-party payment gateways.
Lustrea does not store or have access to your card or banking details.

Your transactions are protected with encryption and security protocols.

4. Sharing of Information

We respect your privacy and do not sell or rent your personal information.

Your data may only be shared with:

  • Delivery partners (for shipping orders)

  • Payment providers

  • Service providers (website hosting, analytics, marketing tools)

  • Legal authorities when required by law

These partners only use your information to perform necessary services.

5. Cookies & Tracking

Our website uses cookies to:

  • Improve browsing experience

  • Remember your preferences

  • Analyze traffic and performance

You can disable cookies in your browser settings, but some features may not work properly.

6. Data Protection

We use industry-standard security measures to protect your data, including:

  • Secure servers

  • Encryption

  • Limited access to personal data

However, no online system can be 100% secure, so we encourage safe browsing practices.

7. Your Rights

You may:

  • Access your personal data

  • Request corrections

  • Request deletion of your data

  • Opt-out of marketing emails anytime

To exercise these rights, contact us at the email below.

8. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

9. Children’s Privacy

Our products are not intended for individuals under 18 years of age.
We do not knowingly collect data from minors.

10. Updates to This Policy

Lustrea may update this Privacy Policy occasionally.
Changes will be posted on this page with a revised date.

11. Contact Us

For any privacy-related questions or requests:

Lustrea Customer Support
Email: info@lustrea.in
Phone: +91 96646 07766
Service Area: India only

Your Trust, Our Responsibility

At Lustrea, we value your trust and are committed to keeping your personal information safe while delivering effective skincare solutions.