Refund policy

 

At Lustrea, we are committed to delivering high-quality skincare products with safe and secure packaging. Due to the hygienic and personal-care nature of our products, returns are only accepted under specific conditions mentioned below.

Please read our policy carefully before placing an order.

Returns Eligibility

We only accept returns or replacements if the product is received in damaged condition, such as:

  • Broken bottle or container

  • Leaked product

  • Physically damaged outer or inner packaging

  • Missing items in the package

Returns are not applicable for reasons like:

  • Change of mind

  • Skin preference or personal reaction

  • Fragrance/texture dislike

  • Opened or used products

  • Claims without proper proof

Mandatory Unboxing Video (Important)

To process any return or refund request:

  • You must record a clear unboxing video

  • The video should start before opening the sealed package

  • The shipping label and package must be clearly visible

  • The full unboxing must be recorded without cuts or edits

⚠️ Claims without an unboxing video will not be accepted.

Return Request Timeline

  • Claims must be raised within 10 days of delivery

  • Requests made after 10 days will not be eligible

How to Request a Return

Email us with:

  • Order ID

  • Registered name & contact number

  • Clear photos of the damaged product

  • Unboxing video proof

Send details to: info@lustrea.in

Our team will verify and respond within 2–3 business days.

Refund / Replacement Process

After approval:

  • Replacement will be shipped free of cost
    OR

  • Refund will be processed to the original payment method

Refund timeline: 5–7 business days (depending on bank/payment provider)

Shipping Policy

Currently, Lustrea delivers only within India.

Contact Us

For help, reach us at:
📧 info@lustrea.in
📞 +91 96646 07766

Note

As skincare products are personal-use and hygienic items, we maintain strict quality control. We appreciate your understanding and cooperation.